Return Policy
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Return Policy

Return Policy

At NextWave Com Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help! Please review our return policy below for details on how to return or exchange an item.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items should be unworn, unwashed, and in their original condition with tags still attached.
  • Certain items, such as intimate wear, swimwear, and final sale items, may not be eligible for return due to hygiene and clearance reasons. These items will be clearly marked as non-returnable on the product page.

How to Initiate a Return

  • Contact Us: Begin by contacting our Customer Support team at email@nextwavecomltd.com or through our website’s contact form. Please include your order number and details of the item(s) you wish to return.
  • Approval & Instructions: Once your return request is approved, we will send you instructions on how to proceed with the return. Please do not return items without prior approval, as they may not be accepted.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was defective, damaged, or incorrectly sent.
  • We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.

Refunds and Processing Time

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved returns will be refunded to the original payment method within 7-10 business days. Processing times may vary based on your payment provider.
  • Shipping fees and handling charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Exchanges

  • If you wish to exchange an item for a different size or color, please contact Customer Support to arrange the exchange. Exchanges are subject to product availability, and we recommend initiating exchanges as soon as possible to ensure availability.
  • In cases where an exchange is not possible, we will process a refund for the returned item, and you may place a new order.

Damaged or Defective Items

  • If you received a damaged or defective item, please notify us within 7 days of delivery. Include photos of the issue, and we will resolve the matter promptly with a replacement or full refund.

Final Sale Items

  • Items marked as “Final Sale” or “Clearance” are not eligible for returns, refunds, or exchanges.

International Returns

  • International customers are responsible for any customs fees, duties, or taxes associated with their return. We advise international customers to check with their local customs office before making a return.

Contact Us

  • If you have any questions or need assistance with your return, please contact our Customer Support team at contact@nextwaveecomltd.shop. We’re here to help and ensure your experience with NextWave Com Ltd is a positive one.

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